Ninana

Refund and Cancellation Policy

The short version: cancel whenever you like, and if the first month was not worth it, ask and you get your money back.

Cancelling

A paid plan costs ₹100 per month and renews monthly until you cancel. You can cancel at any time, from your account settings or by emailing contact@ninana.in. There is no notice period, no cancellation fee, and nobody will ask you to justify it.

When you cancel, you keep access until the end of the month you have already paid for. You are not charged again after that.

Refunds

• Your first payment. If you ask within 7 days of your first payment, we refund it in full. You do not have to give a reason.
• A renewal you did not intend. If a monthly renewal goes through and you ask within 7 days, and you have not used the site in that period, we refund it in full.
• Something was broken. If the site was unavailable or a paid feature did not work for a meaningful part of your month, write to us and we will refund the month or extend it, whichever you prefer.
• A duplicate charge. Refunded in full as soon as we can see it, whether or not you noticed first.

Outside those cases we do not refund a month that has been used, because access was available to you throughout it. If your situation does not fit the list and you think it should, write anyway.

How to ask

Email contact@ninana.in from the address you used to pay, or include the payment reference from your receipt. We reply within 2 working days.

How long a refund takes

Refunds go back to the original payment method through Razorpay, normally within 5 to 7 working days. A refund includes the GST charged on the refunded amount. Refunds cannot be issued to a different account from the one that paid.

If we end your access

If we suspend or close an account for breaching the terms, we refund the unused part of that month unless the breach involved redistributing our content or attacking the service. If we stop offering the service altogether, we refund the unused part of every active month.

Contact

Refund questions, and anything else: contact@ninana.in. Our full details are on the contact page.

Last updated 5 August 2026