Ninana

Cancellation and Refunds

You can stop paying whenever you like, and you keep what you have paid for until the month runs out. Payments already made are not refunded.

Cancelling

A paid plan costs ₹118 per month, GST included, and renews monthly until you cancel. You can cancel at any time, from your account settings or by emailing contact@ninana.in. There is no notice period, no cancellation fee, and nobody will ask you to justify it.

When you cancel, you keep access until the end of the month you have already paid for, and you are not charged again.

Refunds

We do not refund payments that have already been made. Access is granted immediately and in full the moment a payment succeeds, so a month that has begun has been delivered. Cancelling stops the next charge; it does not return the last one.

Because of this, please use the free tier first. It is not a trial that expires — the diagnostic, three full papers a month, the full evaluation and worked solutions on every question you got wrong are free and stay free. You will know whether the paid plan is worth it to you before you pay for it.

Two things we always put right

These are not refunds so much as corrections, and they are not at our discretion:

• A duplicate charge. If you are billed twice for the same month, the extra charge is returned in full, whether or not you noticed first.
• A payment that bought nothing. If your payment succeeded but access never opened and we cannot fix it, you get that payment back.

How to ask

Email contact@ninana.in from the address you used to pay, or include the payment reference from your receipt. We reply within 2 working days. Where a correction is due, it goes back to the original payment method through Razorpay, normally within 5 to 7 working days, and includes the GST charged on the returned amount.

If we end your access

If we suspend or close an account for breaching the terms, no refund is due. If we stop offering the service altogether, we return the unused part of every active month.

Contact

Cancellation, billing, and anything else: contact@ninana.in. Our full details are on the contact page.

Last updated 6 August 2026